Guest Services & Events Specialist

What you will be doing

• Reservations Administration: Manage bookings across various channels, maintain accurate guest profiles, and ensure timely communication.
• Event Coordination & Guest Services: Collaborate with hotel teams and external suppliers to deliver seamless events and personalized guest service.
• Customer Service: Promptly address guest concerns, offer solutions, and ensure satisfaction throughout their stay or event.
• Requests & Promotions: Handle group requests, conduct site inspections, and actively promote hotel services like room upgrades, special offers, and the Accor Live Limitless loyalty program.
• Administrative Support: Ensure accurate invoicing, manage payments, and assist with special guest requests.

Your experience and skills

• Proficiency in Estonian and English (additional languages are a plus).
• Previous experience in a similar role or within the hospitality industry is preferred.
• Skilled in Opera Cloud and Microsoft Office.
• Strong attention to detail, organization, and a collaborative approach.
• Willingness to adjust working hours based on business needs.

Benefits for you

• In this role, you’ll have the opportunity to strengthen your skills in event management, attention to detail, prioritization, multitasking, and effective communication with various international and local clients.
• Depending on seniority, we offer a healthcare package and additional vacation days.
• Enjoy discounts on our in-house services and access an Employee Benefit Card, providing discounted rates at Accor hotels worldwide.