We are seeking for a Training & Quality Specialist to join our Customer Care team in Estonia who has a passion for customer service and has the ability to thrive in a fast-paced, dynamic environment.
About IPF Digital (in a nutshell)
IPF Digital provides fast, flexible, and convenient credit solutions under the Creditea and Credit24 brands to retail customers in Estonia, Latvia, Lithuania, Mexico, Australia and Czech Republic.
Our solutions are designed to meet our customers' credit needs. They are delivered via a prompt, high-quality service backed by our sophisticated technology platform. This makes the whole application process easy and hassle-free.
Our customers might require money for something vital, such as paying an unexpected bill or coping with day-to-day expenses. Or they may be looking for help to carry out home improvements, buy a car or start a business.
Whatever they need, we offer innovative financial services that are respectful, responsible, and straightforward.
Main purpose of the role:
The Training & Quality Specialist is responsible for leading the quality of the Estonian Customer Care team, which includes Loan Handlers, Inbound, and Telemarketing. This role ensures that team members maintain up-to-date product and process knowledge. As the main support for Team Leaders, the Specialist handles daily quality assurance, creates and delivers trainings for the Customer Care team, conducts coaching sessions, and tracks development plans.
Key responsibilities:
This role is primarily intended as a maternity cover, however, we are keeping the doors open for potential opportunities beyond this period.
What you would need to be successful in the role:
What we can offer you:
You will enjoy working at IPF Digital if you value a truly international work environment where you can take responsibility for your tasks; you value a friendly and open work culture and good teamwork.
Here’s how our team describes our culture:
The culture at IPFD is driven by our shared values. People are put first; we accept differences and encourage individuality. Due to our flat business structure, we enjoy collaborating. Although recognition is highly valued, failure is also accepted. Enjoying some good times together is also highly encouraged!
Sounds good? :) Then Please Apply, and let's meet up. ;)
Palun sisesta siia oma küsimus. Küsimus ilmub tööpakkumisel nähtavale kohe, kui tööpakkuja on sellele vastanud. Sinu e-maili aadress jääb seejuures tööpakkumise vaatajatele varjatuks.
NB! Tegemist on avaliku päringuga. Küsimused-Vastused on nähtavad kõikidele CV Keskuse kasutajatele ja võivad olla leitavad otsingumootorite kaudu.
Lisame kirja lõppu automaatselt lingi tööpakkumisele.