As a Customer Support Specialist, you will be responsible for
- Bringing great customer service to the customers via phone and e-mail,
- Providing accurate information about new bookings, rebooking's and cancellation options for air and rail travel, hotel bookings and more
- Finding solutions for each individual customer to ensure their journey runs smoothly
This role offers flexibility in terms of where you work: Either from the comfort of your own home, or from one of our offices! This job is available primarily fulltime, but we also offer part-time employment! This is a flexible way to decide how you want to work with us, anywhere from 50 - 100% (note: the training period is fulltime only, part-time is possible after this stage).
Planned start dates 07/04/2025
Working hours: Work in 8,5 h shifts, Monday to Sunday, from 9 AM till 8 PM
Location: Work from home (in Estonia) or office (Maakri 19/1, Tallinn & Soola 3, Tartu)
Our recruitment process consists of a short phone interview, an online test, finally an interview and a background check. If we turn out to be a match, we'll be happy to make an offer!
Be informed that recuritment is handeled by Recruiter who is based in Sweden, so heads up if a Swedish number is calling you - it must be our team! ?
