The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business areas — Hurtigruten Expeditions, Norwegian Coastal Express and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole to pole.
For 130 years we have pushed boundaries on expedition travel and sailed tourists, locals and cargo around the Norwegian coastline and polar regions. We have made Norway more connected, impacting the lives of millions of people. We continue to share knowledge about wildlife, local communities, science, and the natural world with our international guests.
As a group, we are revolutionising the travel industry’s approach to sustainability through many vital initiatives to protect the world we explore.
Job Description
What You’ll Do:
- Travel Documentation Expert: Manage and send out invoices, itineraries, and all relevant travel documents to ensure smooth journeys
- Master of Manifests: Efficiently handle ship manifests, ensuring everything is in perfect order
- Back Office Guru: Tackle invoicing tasks with precision and keep our financials in check
- Customer Care Champion: Handle multiple customer-facing mailboxes, providing prompt and professional responses to inquiries
- Medical Screening Support: Collaborate with our medical partner to assist with the medical screening process
- Customer Profile Updates: Keep our customer profiles accurate and up-to-date
- Web Booking Service: Assist with service web bookings, ensuring a flawless experience for our customers
- Refund Request Handling: Process refund requests swiftly and accurately, ensuring customer satisfaction
- Analytics Expert: Review various reports, analyze errors, and implement solutions to maintain our high standards
Requirements
- Fluent in written and spoken English - C1 level
- 1 year of experience in a business administration role covering aftercare of a sales process
- College education
- Competent with Microsoft Excel and Word
Company offers
Why You’ll Love It Here:
- Be part of a dynamic team where your contributions matter
- Enjoy a role that offers variety, from administrative tasks to customer interactions
- Work in an environment that values precision and excellence
Here's what we offer:
- Time to Unwind Say hello to 6 extra days off on top of your 28-day annual vacation. Your well-being matters!
- Stay Fit, Stay Insured Enjoy a flexible benefits package that includes sports compensation. Stay active, stay healthy! Or we've got you covered with extra health insurance. Your health is our priority.
- Learn and Grow Get support for your language learning journey. Expand your horizons with us.
- Success Breeds Rewards Your hard work pays off with commission based on your sales. Your success, your earnings!
- Voyages of a Lifetime Enjoy fantastic staff benefits for our company's voyages. Pack your bags, we're going places!
- Positive Vibes Only Immerse yourself in our friendly, positive, and fun atmosphere. Work doesn't have to feel like work!
- Ambition Meets Enthusiasm Be surrounded by enthusiastic and ambitious colleagues. We're all in this together!
- Health and Wellness Hit the gym and relax in our sauna right here in the office. Stay fit, stay zen.
- Party Time! Join in on different team and company events - Annual Gala, Health Month, and more. Let's celebrate together!
- World at Your Feet Experience a truly international working environment and carve your career path. The world is your oyster!
- Fuel Your Day Enjoy free tea and coffee. Stay caffeinated, stay productive!
