Support Services Specialist

We’re looking for a Support Services Specialist to play a crucial role in ensuring our back-office operations run seamlessly.

What You’ll Do:

• Travel Documentation Expert: Manage and send out invoices, itineraries, and all relevant travel documents to ensure smooth journeys
• Master of Manifests: Efficiently handle ship manifests, ensuring everything is in perfect order
• Back Office Guru: Tackle invoicing tasks with precision and keep our financials in check
• Customer Care Champion: Handle multiple customer-facing mailboxes, providing prompt and professional responses to inquiries
• Medical Screening Support: Collaborate with our medical partner to assist with the medical screening process
• Customer Profile Updates: Keep our customer profiles accurate and up-to-date
• Web Booking Service: Assist with service web bookings, ensuring a flawless experience for our customers
• Refund Request Handling: Process refund requests swiftly and accurately, ensuring customer satisfaction
• Analytics Expert: Review various reports, analyze errors, and implement solutions to maintain our high standards

• Fluent in written and spoken English - C1 level
• 1 year of experience in a business administration role covering aftercare of a sales process
• College education
• Competent with Microsoft Excel and Word

• Time to Unwind Say hello to 6 extra days off on top of your 28-day annual vacation. Your well-being matters!
• Stay Fit, Stay Insured Enjoy a flexible benefits package that includes sports compensation. Stay active, stay healthy! Or we've got you covered with extra health insurance. Your health is our priority.
• Learn and Grow Get support for your language learning journey. Expand your horizons with us.
• Success Breeds Rewards Your hard work pays off with commission based on your sales. Your success, your earnings!
• Voyages of a Lifetime Enjoy fantastic staff benefits for our company's voyages. Pack your bags, we're going places!
• Positive Vibes Only Immerse yourself in our friendly, positive, and fun atmosphere. Work doesn't have to feel like work!
• Ambition Meets Enthusiasm Be surrounded by enthusiastic and ambitious colleagues. We're all in this together!
• Health and Wellness Hit the gym and relax in our sauna right here in the office. Stay fit, stay zen.
• Party Time! Join in on different team and company events - Annual Gala, Health Month, and more. Let's celebrate together!
• World at Your Feet Experience a truly international working environment and carve your career path. The world is your oyster!
• Fuel Your Day Enjoy free tea and coffee. Stay caffeinated, stay productive!