Service Excellence Manager

ROLE RESPONSIBILITY:
In your role as 'Service Excellence Manager Europe, you will interface between the different business units and sectors, improving the EBITDA through initiatives that improve direct costs. Further responsibilities include:

Develop and deploy tools for operations that enable better productivity, cost and quality of service
Improve data availability, accuracy, visualization and analysis in operations
Identify and implement best productivity practices and standards within operations
Collaborate with IT to implement systems for operations
Support the business on restructuring programs focused on direct cost
Prioritize those initiatives or programs that maximize the value to the company
Keep the Europe Region CEO updated on plans, projects and results

YOUR PROFILE:
Bachelor’s degree or equivalent education
B2B services and/or consulting experience
Proven experience in leading operation roles or in project management
Strong analytical skills, understanding of basic financial concepts
Excellent project management and change management skills
Well developed communication and interpersonal skills
Have drive and self-motivation and are able to work well under pressure
Teamwork and the ability to foster good working relationships
Influencing and negotiation skills (without hierarchy)
Lean Six Sigma experience is an advantage
Experience working remotely with other departments and with managers beneficial
Availability to travel internationally
Fluency in English is a must. Other languages are an advantage

BENEFITS:
You can expect a wide range of responsibilities, opportunities for professional growth as well as personal development.