Service Delivery Coordinator (Swedish speaking)

We are looking for a Service Delivery Coordinator to join our Service Delivery  team. In this role, you will assist and work in service delivery team that works closely with 3stepIT countries by doing tasks, handling data, providing reports, instructions, and training to different countries. You will also support customer setups, offer second-level support, and ensure service documentation remains accurate and up to date. Additionally, you will gather feedback, participate development and help implement improvements to all countries.

Your daily tasks will include handling service tasks and support requests, maintaining solution-related materials, supporting deployments, and ensuring accurate reporting. You will also collaborate with Unified Operations, Product Management, and IT teams, contribute to service development, and assist in project coordination.

This is a great opportunity to play a key role in enhancing service delivery and driving continuous improvement.

Qualifications and experience:

• Educational degree or relevant qualification in General Economics
• Experience in customer service, service delivery, and training
• Proficiency in using, deploying, and training on technical tools and systems Strong focus on continuous service improvement
• Very good written and spoken Swedish and English; other language skills are an asset

Skills & Personal Qualities:

• Excellent customer service and service delivery skills
• Strong communication, documentation, and training abilities
• Proficiency in IT systems and technology
• Problem-solving mindset with a desire to learn and develop
• Team player with a positive attitude and willingness to help others
• Ability to work under pressure and travel when required
• Strong data management and handling skills

Benefits:

In addition to a competitive pay package, you’ll also enjoy a range of benefits that make 3stepIT a place where we take care of you.

• Recognition and rewards

Beyond your pay, we go a few steps further to make sure you’re properly recognized for your achievements. Some of the highlights include the 3stepIT Bonus Program and Employee Excellence Awards!

• Continuous learning

People at 3stepIT are deeply curious, willing to seize learning opportunities and know that development starts with themselves. That’s why we offer ongoing learning opportunities like the Talent Development Program, coaching, training days, workshops and more.

• Health and wellbeing

A good work-life balance and wonderful workspaces are essential, but we go further. We want you to bring your whole self to work: a healthy mind and a healthy body. Breaks in your day are vital, so we avoid back to back meetings, and you’ll be offered a range of physical activities to get involved in. It’s all about being the ‘best you’ you can be.

• Giving back

You’ll have the chance to join colleagues in various team volunteering initiatives, as well as gaining funding and support for the causes you believe in. We call this ‘Walk the talk’ because we demonstrate through action that we take care of our planet.

• Fun stuff

When you work with amazing people, it’s hard not to have a good time. From team challenges to sports activities and our annual conference, there’s plenty of fun stuff to get involved in at 3stepIT.

Life at 3stepIT

Being a 3stepper should be the best experience. That’s why we take care to build a culture of flexibility, learning and fun – because work and life should fit together effortlessly.

We’re a community who genuinely care for one another. We believe in solving problems together as one team. Leaders at 3stepIT collaborate closely with their teams and always remain approachable, no matter how senior they are. The atmosphere is friendly and future-focused, and we love fresh ideas.

Our core values give a great description of how we interact with each other:

• Positive - We see opportunities and help others see them too.
• Passionate - We care about eliminating waste wherever we find it.
• Responsible - We take responsibility for our actions.
• Curious - We always want to learn more and improve.
• Amazing - We do great things for our customers and each other.