Senior Tooling Excellence Specialist

We are looking for a Senior Tooling Excellence Specialist to join one of our Central teams focused on Tooling Excellence.

The Senior Tooling Excellence Specialist operates independently at a senior level, overseeing and leading various aspects of continuous improvement initiatives within the organisation.

In this role, you'll add to Wise mission by:

• Supporting the Product team in developing efficient tooling solutions that minimise manual workload, working closely with stakeholders and requiring minimal guidance.
• Managing low to mid-complexity projects independently and contributing to high-complexity projects.
• Taking full ownership of projects from initial scoping to final implementation, including assessing problem size and impact, creating rollout plans, collaborating across teams, conducting testing, and refining solutions.
• Mitigating risks and obstacles that may arise during project execution.
• Collaborating with cross-functional teams and stakeholders to understand process and tooling pain points and requirements.
• Utilising data analysis skills to identify trends, root causes, and opportunities for improvement.
• Ensuring that Key Performance Indicators (KPIs) are always relevant and impactful. Establishing KPIs and Service Level Agreements (SLAs) for new products/features and processes. Monitoring and responding to changes in SLAs and KPIs, serving as the key escalation point for significant breaches.
• Working with stakeholders to implement auditing and monitoring processes to validate compliance with all procedures.

• You're placed in Tallinn, Estonia and have a right to work here.
• You have delivered mid-sized projects, working with engineers or other product or operational teams, and can demonstrate clear impact on your projects. You have previous experience making improvements to a product or process.
• You know how to use different process improvement methodologies.
• You have a track record of achieving targets and goals, setting, and monitoring success.
• You can clearly articulate, simplify, and scope problems, and follow through to completion. You can identify gaps in products and processes and show initiative to independently solve new issues.
• You have a technical understanding of the product and the ability to apply it to develop and/or recommend solutions.
• You listen and empathise with domain and team challenges. You are passionate about finding solutions that positively impact the Payment Operations organisation and our business.
• You can work with data and customer insights to understand problems, and scope and measure the impact of problems and solutions.
• You can communicate with different levels of stakeholders, and know how to tailor your communication for the right audience.
• You consider and map mission impact when scoping new projects.
• You actively seek stakeholder feedback and empathise with viewpoints and feedback from others.

If you're interested in the position, please apply the latest 7th of July 2024 EOD by submitting your CV

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Instagram.