Senior Technical Support Technician

We need a Senior Technical Support Technician to join our mission and help us build a global platform that’s scalable, reliable and secure.

About the role 

We're seeking a Senior Technical Support Technician who is enthusiastic about supporting both internal and sometimes external users. Whether it's access management queries or leading projects aimed at service enhancements or automation, your role is pivotal. With 5+ years in a similar role, your knack for diagnosing issues based on non-technical descriptions and your impeccable communication skills will make you an ideal candidate.

Our small yet global team is spread across the US and APAC regions, supporting internal and external collaboration partners. We tackle technical problems and streamline processes, always adhering to our agreed service level agreements (SLAs).

How we work

We operate on a strong belief in automation, programmatic implementation, and reusable design. We’re looking for people who can step back and think holistically about the ecosystem, but also follow through and help implement the design; drawing on the resources across the rest of the platform tribe.

As we grow we need to sustain this growth by continuously iterating on the services we run, with a focus on availability, security, and ease of use. We’re looking for a technician with relevant experience who can resolve technical requests and deliver simple solutions to help our teams achieve our mission with speed and confidence. 

What will you be working on?

• Service Configuration: Manage technical aspects of service onboarding, upkeep, and updates using platforms like Okta/Sailpoint.

• Troubleshooting: Be the go-to expert for IAM issues, streamlining configuration and integration while keeping systems updated.

• Manual Access Management: Ensure precise alignment of access privileges in accordance with established protocols.

• Process Implementation: Lead automation of business processes, continually assessing system performance and advocating for improvements.

• Support: Offer reliable troubleshooting and quick resolutions to minimise business disruption.

• Training: Conduct foundational training sessions and maintain a comprehensive database of training resources.

• Drive Innovation: Explore and test new tools or processes to boost productivity and pave the way for technological advancements.

What do you need?

• Degree in IT or related field, or relevant technical certification, or equivalent experience.

• Self-starter with the ability to work autonomously.

• Stellar customer service and communication skills.

• Proficient in diagnosing and resolving issues from non-technical descriptions.

• Familiar with Google Workspace and Slack, leveraging these tools to enhance productivity.

• Familiarity with Atlassian products and eager to learn new applications.

• Experience in technical project management.

We can only consider candidates, who are already based in Estonia, as we are unable to provide relocation support for this role. 

#LI-AT1 #LI-Hybrid

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Instagram.