CV Keskus job ad Kakslauttanen Travel Services OÜ Sales and Customer Service Agent, 2025-04-29

Sales and Customer Service Agent

Job Description

Focus on high level customer service, provide an effective, polite, friendly and professional service
Keep up to date with daily assignments to ensure all bookings and amendments are made within the required timescale
Handle requests related to our services at the hotel and deal with operational issues requested by our resort customers
Receive and make phone calls, handle e-mails and act as the first positive point of contact for our customers
Book, amend and finalize hotel accommodation and activities for our valued customers

Requirements

Previous experience in hotel and customer service related work is essential
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication, organization and PC skills
Ability to multi-task, prioritize, and manage time effectively
Detail and result oriented, precise and open-minded
Good sense of humor, especially at times of stressful situations
Fluent in written and verbal English, all other language skills are an advantage

Company offers

Exciting and variable job in an international environment, possibility to work with different cultures
Good working environment
Sports compensation
Competitive salary in compliance with candidate experience and commitment

Additional information

Please send us your resume and motivation letter in English. We are unable to offer a relocation package for this position. Only candidates with a valid Estonian work permit will be considered.

Job start: August 2025

Please note that this is a full-time position based in our Tallinn office, and remote work or a hybrid model is currently not available.

For any additional information about the work please send us an email to Tallinn[at]kakslauttanen.fi