Platform Due Diligence Agent

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Under KYC’s newest Growth Pillar team called ‘Platform Due Diligence’, your mission is to support Wise due diligence needs for our Customers of Wise’s Platform Partnership initiative according to Wise’s internal risk-based approach, appetite, and policy.

What You’ll Actually Do:

You will be a member of Wise’s Partnerships team to help provide skilled onboarding support to customers of Wise Partners who utilise Wise’s platform/API services by:

• Ensuring that we offer an excellent due diligence support and onboarding experience specialized attention for platform partners & customers;
• Actively collaborating with the product team to constantly improve the Platform Due Diligence flow for the customer interface;
• Reviewing CDD/EDD documents, as well as communicating alongside various departments to guarantee an optimal speed for transfers;
• Constantly looking for new solutions to develop the Platform Due Diligence team based on the platform product/solutions offerings needs;
• Identifying, gathering data to supporting and escalating product issues (bugs); 
• Helping to improve existing processes by providing daily feedback to specialists or team lead (onboarding, tooling, training, mentoring);
• Working with other Due Diligence teams to expand PDD coverage to all necessary regions;
• Having a deep understanding of different platform building blocks, verification models, customer models, country risks and regulatory requirements across multiple geographies;
• Helping tailor Due Diligence solutions for complex or new issues that come along with new platform product offerings and solutions;
• Performing Due Diligence on existing, new and/or potential platform customers based on risk mitigation controls and certain trigger events;
• Providing guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate;
• Assessing Risk level of referred profiles that may or may not meet the risk criteria expected from escalations, collaborating with appropriate stakeholders;
• Keeping up to date with updates and changes in Wise’s internal risk-based approach to KYC/CDD.

About you:

• You have excellent written and verbal English, other languages are a plus.
• You have excellent organisational skills, attention to detail, ability to multi-task, and self-organised;
• You are a strong communicator with passion to build and manage cross-team relationships;
• You’re punctual, independent, self-starter with the drive to get things done;
• You have strong knowledge of financial crime KYC/CDD operational processes (Other Fincrime teams knowledge is a plus);
• You have strong analytical skills to identify risks associated with verification, as well as areas of processes in need and is quick to communicate and level up the team on the same.
• You are able to synthesise complex requests from multiple parties into tangible deliverables within relevant deadlines.
• You understand Wise products and verification models well, knows how to differentiate customers by use case and to clearly communicate details, needs and reasons surrounding customer onboarding status.
• Most importantly – you understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
• You must already be legally authorized to work in Estonia, we do not support Visa sponsorship for this role
• This is NOT a remote position, this is a full-time hybrid position based in Tallinn, Estonia.

Hiring process:

• Application review
• Take home test
• Final interview with the team
• Start date: Q4 2022 / Q1 2023

PS! If you’re interested in the position, please apply by submitting your CV in English and answering the application questions before 11th of November 2022.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, where and what you studied isn’t important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.

• Restricted Stock Units in a profitable company

• Wellbeing support - You and your family have access to an Employee Assistance Program, where you’ll be able to speak to qualified counsellors for support on anything that matters to you

• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

• National health insurance plan, with additional 3 health days per year, and sports allowance

• Volunteering day off

• Hybrid model of flexible working