Payment Operations Senior Lead - Regional Product Scalability

We are looking for a Senior Lead to join our Payment Operations team, leading Regional Product Scalability in Tallinn.

In this role, you’ll focus on supporting Wise’s mission through driving operational scalability for our Regional Products, focusing on Europe, UK and SWIFT domains. You’ll work closely with our Product and internal Payment Operations teams to deliver compliant, high quality and cost scaling operations. This translates to optimising payment flows through eliminating customer friction and reducing the manual operational touchpoints.

As a Senior Regional Product Scalability Lead, you’ll be a strong people lead with a mindset that enables you to simultaneously drive optimisation and inspire your team. You will provide support, guarantee collaboration and embrace opportunities to consistently improve the state of Payment Operations. You’ll be responsible for leading and nurturing a group of Product Specialists, fostering a culture of continuous improvement and product-mindedness. You’ll set the strategic direction, introducing KPIs to measure operational scalability, and establishing frameworks to ensure your team is delivering the most impactful initiatives.

Your mission at Wise:

• Lead and build a high-functioning team of strong Payments Operations Product Specialists;
• Nurture and develop your team by providing hands-on guidance in the scoping and execution of project initiatives of various complexities;
• Build and establish KPIs and frameworks to ensure Product Specialists are focusing on delivering the most impactful initiatives; 
• Set strategic direction and develop the future of Payment Operations Product Scalability;
• Take ownership on driving strategic plans within your domain and accountability in their delivery, ensuring OKRs and KPIs are consistently met;
• Work closely with product, engineering and other stakeholders to manage operational impact as well as identifying opportunities to improve the customer experience through driving operational scalability; 
• Influence product roadmaps to ensure consideration and action on improvement opportunities; 
• Identify opportunities to consistently automate or eliminate customer friction and operational inefficiencies, translating them to impactful initiatives.

• You’re a seasoned leader with minimum of 3 years of experience in a leadership role; 
• You have a proven track record of goal-setting and driving team results; 
• You’re a self-starter with a proven track record of individual ownership, problem-solving, and project execution;
• You have strong project management skills with a track record of overseeing all phases of project delivery and the ability to handle multiple projects in a fast-paced environment;  
• You’ve worked directly with Product and Engineering teams to move impactful initiatives; 
• You’re data driven and have the ability to set targets, drive analysis, and define KPIs;
• You’re a team-builder and hands-on, dedicated to developing and empowering teams, improving procedures and processes, and building strong relationships; 
• You’re an exceptional communicator, capable of effectively communicating across different cultures and influencing stakeholders; 
• You’re flexible and adaptable to a fast-paced, ambiguous environment, able to handle varied work schedules and occasional travel; 
• You’re passionate about customer experience, technology, leading people, and building teams, and have a genuine drive to make a difference; 
• You’re customer-focused individual who prioritises the customer's best interest and cultivates this mindset within their teams; 
• You're comfortable with feedback and being part of a team where ideas are shared and openness is valued.

Nice to have:

• Product Operations or Product Management experience
• PMP - Project Management Certification
• Lean Six Sigma

If you’re interested in the role, please apply by 27th of October EOD by submitting your CV and answering application questions.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

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