Operations Excellence Analyst

Operations Excellence Analyst

We are looking for an Operations Excellence Analyst to join Bolt’s Groceries Central team on our journey to build our grocery vertical and dark stores all over our markets throughout Europe and Africa; and work both with local and HQ teams to achieve our ambitious delivery goals.

The Groceries Central team consists of individuals from all over the world who are closely working together on building the foundations for us to scale our operation globally across the following functions: General Management, Sourcing Operations, Bolt Market Operations, Courier Operations and Partnerships & Assortment.

You will be helping us build Bolt Market's business by working on reviewing key operational metrics worldwide. Availability rate, rejected orders, pickers time, average ratings, delayed orders - these and other metrics define success of our marketplace business. You will be looking for ways to improve them at a global level.

We expect you to be a genuine and proactive team player as you will need to embrace ambiguity at a global scale and approach business challenges in a data-driven and structured manner. It is key to have great attention to detail and the ability to manage multiple projects and stakeholders at once, with strong prioritization skills.

Your daily adventures will include:

• Explore the available data, and point out places of friction within our Bolt Market operations.
• Analyse and suggest what impact could be delivered if friction is reduced.
• Support the Central team and other stakeholders with data insights.
• Help create tracking of team and market KPIs through reporting and data visualisation.
• Due to the insight provided, an improvement to funnel conversion should be measurable.
• Conduct and analyse AB tests and simulations for potential impact to business.
• Review, and upkeep the current tracking of operations analytics events and its documentation.
• Review, and improve the implementation of operations analytics tracking.
• Develop metrics and dashboards to improve processes and monitor performance.

We are looking for:

• Bachelor’s degree in Mathematics, Economics, Computer Science, Information Management, Statistics or related field.
• At least 2 years of experience in an analytical role dealing with large volumes of data. Experience in consulting, data analysis, business intelligence, and/or implementing data-driven solutions is a plus.
• Amazing SQL and Excel skills. Experience with Python or R is a strong plus.
• Experience with some BI tools and data visualization like Tableau, Power BI or Looker.
• Excellent communication & written skills in English.
• Must be willing to relocate to Estonia.

Why you’ll love it here:

• Your daily duties will have a meaningful impact on millions of people all over the world.
• You’ll be surrounded by the most friendly, supportive colleagues you can imagine.
• As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.
• You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.
• Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more!