Nordic Guest Relations IROP Specialist

You will be Hurtigruten's initial incident response representative and coordinate with other teams as and when required. You will follow procedures and workflows created by the Guest Relations team and deliver based on best practices. You will also identify and escalate priority issues.

Daily tasks:

• Performing duties as assigned during regular and irregular events
• Collaborating with internal and external stakeholders in regular and irregular operations
• Coordinating with local resources to identify required resources, hotels, taxis
• Being a part of the NoK Crisis Team
• Coordinating and completing additional internal and external notifications
• Being prepared to travel to different international locations dependent on the situation
• Following Policies, Procedures and Practices that support the Irregular Operations model
• Supporting the Team Leader as required
• Supporting ad hoc projects as required
• Giving feedback to the Team about any areas of concern or issues

• 1 year of experience in a fast-paced customer customer-centric environment
• Working knowledge of CRM systems and practices
• Ability to take in, triage and coordinate information at a fast pace
• High level of competency in developing and driving a network for continual improvement
• High proficiency in Microsoft Excel and Word
• Multilingual with Norwegian or Swedish language on at least C1 level + English

At Hurtigruten, we believe in making work as exciting as it can be. Here's what we offer:

• Time to Unwind Say hello to 6 extra days off on top of your 28-day annual vacation. Your well-being matters!
• Stay Fit, Stay Insured Enjoy a flexible benefits package that includes sports compensation. Stay active, stay healthy! Or we've got you covered with extra health insurance. Your health is our priority.
• Learn and Grow Get support for your language learning journey. Expand your horizons with us.
• Success Breeds Rewards Your hard work pays off with commission based on your sales. Your success, your earnings!
• Voyages of a Lifetime Enjoy fantastic staff benefits for our company's voyages. Pack your bags, we're going places!
• Positive Vibes Only Immerse yourself in our friendly, positive, and fun atmosphere. Work doesn't have to feel like work!
• Ambition Meets Enthusiasm Be surrounded by enthusiastic and ambitious colleagues. We're all in this together!
• Health and Wellness Hit the gym and relax in our sauna right here in the office. Stay fit, stay zen.
• Party Time! Join in on different team and company events - Annual Gala, Health Month, and more. Let's celebrate together!
• World at Your Feet Experience a truly international working environment and carve your career path. The world is your oyster!