IT Helpdesk specialist

About us

Axel Johnson International is a privately owned Swedish industrial group operating globally. The group has a dedicated long-term approach to ownership, emphasizing sustainable progress and collaboration. The focus lies on acquisitions and the development of companies, specialising in technical components and industrial solutions. The group consists of more than 200 companies and employs 5,700 individuals in 34 countries with ~2 bn EUR in sales, organised into six business groups, each focusing on selected niche markets. Axel Johnson International is a part of the Swedish family-owned corporate group, Axel Johnson.

Our IT team of 60 professionals delivers a range of services, including Cybersecurity, Client and Network Management, Business Intelligence, and much more, to support and drive the group's success.

The role:

You will join a team of six in the Helpdesk Support division, spread across Europe, assisting computer users, resolving technical problems and maintaining the company’s IT Hardware, Software, and Services.

In addition, you will be involved in the planning and improvement of systems and services as a project team member.

Responsibilities:

• Provide comprehensive IT support across Europe, tackling OS, Office 365, access management, and cybersecurity issues.
• Efficiently categorize and address incoming incidents and requests in the Freshservice ticketing system.
• Own your ticket queue with proactive follow-ups and process enhancements.
• Troubleshoot technical issues, offer user training, and escalate complex cases.
• Develop guides and documentation for teams and users.
• Deliver exceptional customer service, communicating effectively in English.

• Solid understanding of IT's role in a corporate landscape.
• Proficiency in critical IT systems
  • Microsoft platforms : Active Directory, Office 365, Desktop operating system
  • Printing solutions, Networks, VPN
  • Desktops, Laptops, Communication Devices
• Fluency in English, both written and spoken (C1 level).
• Fluency in Estonian, both written and spoken (B2 level).
• Soft Skills:
  • Sound problem-solving and communication skills.
  • Team player but also able to work on own initiative.
  • Be able to prioritize workload based on impact and effect.

Other skills, such as knowledge in Azure, SQL Server, Citrix, MS Server OS, Intune, GPOs, additional language, or Microsoft Qualifications are desirable but not essential.

What We Offer:

• A 40-hour workweek, Monday to Friday, 8 am to 5 pm.
• A healthcare package.
• A sports expense compensation.
• A negotiable start date.
• A rewarding salary reflecting your expertise and potential.
• A dynamic, innovative workplace that prioritizes learning and career growth.
• An office in Tallinn, accessible with public transportation, but also has a parking space.
• Opportunities for occasional travel.

Recruitment Process:

• A questionnaire to know more about your application.
• An in-depth interview with the recruiting manager.
• A second discussion with the extended leadership team.
• A final proposal detailing your new adventure with us.

Take the Next Step:

If you're eager to thrive in an inclusive, multicultural environment that values your unique contributions, we want to hear from you! Send your curriculum to initiate a dialogue about your potential journey with us.

We are excited about the possibility of you joining our dynamic team!

Axel Johnson International has a value-driven, entrepreneurial culture and with our long-term approach and financially stable platform as our base, we invest in talent across the group to enable our people and companies to develop, grow and thrive. The employees are our most valuable resource, and we are committed to an inclusive working environment and diverse work force that values and empowers employees of all backgrounds and experiences.

Our core values are evident in everything we do and are an important guide for our companies and employees: Being far-sighted - Making things happen - Being good to work with.

www.axinter.com