High Volume EDD Agent - Japanese speaker (Visa & relocation support available)

High Volume Team is looking for a new High Volume EDD agent (Japanese Speaker).

Your main responsibilities will be:

• Communication in Japanese and English language with customers via emails, and translation of Japanese documents
• Perform Due Diligence on existing, new and/or potential business customers based on risk mitigation controls and certain trigger events;
• Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested;
• Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification;
• Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers;
• Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies;
• Provide guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate;
• Maintain basic understanding of AML/CTF Regulations and how these impact the business, as well as Wise products and Services;
• When warranted, be capable of drafting SAR narratives to report activity deemed unusual;
• Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations;
• Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies;
• Support Wise in internal and external audits and regulatory due diligence process related queries reviews;
• Escalate any suspicions and/or concerns to the AML and Fraud teams for review

• You’re eligible to work in Estonia
• Your verbal and written Japanese and English Skills are excellent 
• You have excellent interpersonal and communication skills, strong organisational skills, attention to details, analytical abilities and ability to address strict deadlines in a fast paced and high pressure environment
• You’re able to handle more complex activities with moderate variation.You can deal with less straightforward questions, coordinate with as many sources of information necessary within and outside the business to support solutions
• You’re punctual , independent, proactive and willing to get things done
• You've the ability to work in a diverse work environment which requires collaboration, partnership and transparency 
• Displays attention to detail and big-picture thinking.
• Empathetic and customer-oriented, while balancing flexibility with firm decision-making.
• Takes ownership of tasks, works proactively, and seeks the best solutions promptly.
• Collaborates effectively with others and contributes as a team player.
• Open to learning and continuously improving through feedback from insights.
• You are flexible to work in shifts. You’ll be covering a variety of shifts – we work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business demand. (However, we work only 5 days per week/40hrs)

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Instagram.