Financial Crime Operations Project Manager

The Financial Crime Continuous Improvement Lead plays a crucial role in helping Wise reach Mission 0 by making sure that the company's FinCrime operations are optimised to deliver exceptional value to customers while driving sustainable and scalable growth.

The FC CI Lead is responsible for leading a Continuous Improvement team to achieve process excellence and ensuring the team's focus on key performance indicators (KPIs like escalation rate, handling time, resolution time, and resolution rate). 

Responsibilities: 

• Lead and manage a team of 1-3 specialists, providing guidance, coaching, and support to drive their professional growth and achieve team objectives

• Collaborate with cross-functional teams, including Product, Operational teams (CS, FinCrime, KYC, Payment Ops), and supporting functions (Core Compliance, Knowledge Management, Quality, Workforce Management), to identify operational inefficiencies

• Design and lead end-to-end process improvement projects, from ideation to implementation, ensuring timely delivery and successful outcomes, and resolving technical and operational challenges

• Act as a trusted and reliable partner to stakeholders, fostering strong relationships, understanding their needs, and providing proactive support and guidance

• Apply Six Sigma LEAN methodology, promoting a culture of continuous improvement and process optimization

• Continuously monitor and analyse KPIs (e.g. escalation rate, handling time, resolution time, and resolution rate) to identify trends and areas for improvement

• 4+ years of experience working in program/project management, operations, or a similar cross-functional role in the technology or financial sector

• Proven leadership skills with the ability to lead and inspire a team of professionals

• Strong organisational skills, attention to detail, and a results-driven mindset

• Experience working with and coordinating operations of interdisciplinary working groups

• Self-starter mindset with the ability to understand complex cross-functional projects and translate them into actionable project plans

• Excellent stakeholder management skills to effectively communicate with diverse stakeholders

• Great communication skills to be able to simplify operational and informational complexity, both written and verbal

• Comfortable working with complex datasets in a Customer Support environment

• You are located and legally authorised to work in Estonia.

Bonus Qualifications:

• Knowledge of SQL, Excel, Looker, and/or similar data analysis and reporting tools

• Previous work experience in a high-growth startup, preferably in the fintech industry

• Familiarity with product-led organisations and experience working closely with product and development teams

• Working knowledge of project and workstream management tools such as Confluence, Asana, Jira, or other project management tools

• Agile Project Management, PMI - PMP certification, and/or LEAN certifications are a big plus but not required.

If you're interested in the position, please apply by submitting your CV and cover letter (please use message for hiring lead form for that) in English.

Hiring process

• Application review 

• Homework (3 business days to complete)

• First 60 minute Zoom interview and homework presentation

• Final 60 minute Zoom interview

What do we offer: 

• Salary: 3400 EUR

• Numerous great benefits in our Tallinn office 

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible

• Paid annual holiday, sick days, parental leave and other leave opportunities

• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

If you want to find out more about what it's like to work at Wise visit Instagram.