Financial Crime Operations Project Manager

The Financial Crime Continuous Improvement Lead plays a crucial role in helping Wise reach Mission 0 by making sure that the company's FinCrime operations are optimised to deliver exceptional value to customers while driving sustainable and scalable growth.

The FC CI Lead is responsible for leading a Continuous Improvement team to achieve process excellence and ensuring the team's focus on key performance indicators (KPIs like escalation rate, handling time, resolution time, and resolution rate). 

Responsibilities: 

• Lead and manage a team of 1-3 specialists, providing guidance, coaching, and support to drive their professional growth and achieve team objectives 

• Collaborate with cross-functional teams, including Product, Operational teams (CS, FinCrime, KYC, Payment Ops), and supporting functions (Core Compliance, Knowledge Management, Quality, Workforce Management), to identify operational inefficiencies

• Design and lead end-to-end process improvement projects, from ideation to implementation, ensuring timely delivery and successful outcomes, and resolving technical and operational challenges

• Act as a trusted and reliable partner to stakeholders, fostering strong relationships, understanding their needs, and providing proactive support and guidance 

• Apply Six Sigma LEAN methodology, promoting a culture of continuous improvement and process optimisation

• Continuously monitor and analyse KPIs (e.g. escalation rate, handling time, resolution time, and resolution rate) to identify trends and areas for improvement

• 4+ years of experience working in program/project management, operations, or a similar cross-functional role in the technology or financial sector

• Proven leadership skills with the ability to lead and inspire a team of professionals

• Strong organisational skills, attention to detail, and a results-driven mindset

• Experience working with and coordinating operations of interdisciplinary working groups

• Self-starter mindset with the ability to understand complex cross-functional projects and translate them into actionable project plans

• Excellent stakeholder management skills to effectively communicate with diverse stakeholders

• Great communication skills to be able to simplify operational and informational complexity, both written and verbal

• Comfortable working with complex datasets in a Customer Support environment

• You are located and legally authorised to work in Estonia.

If you're interested in the position, please submit your CV in English. 

Hiring Process:

• Application review

• Homework (3 calendar days to complete)

• First Interview (including homework presentation)

• Final interview

About the Role:

• Starting salary: 3400 EUR gross/monthly

• Reports to: FinCrime Central Operations lead

• Start date: as soon as possible

• Numerous great benefits in our offices 

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

If you want to find out more about what it's like to work at Wise visit Instagram.