Estonian Operations Manager

We at DANX BALTICS are looking for an Estonian Daily Operations Manager!

Estonian Daily Operations Manager is responsible for the daily operations of DANX and our customers, controlling the daily traffic and on-time delivery, managing terminal and the terminal operators, and making sure our customers are satisfied with our work. You also follow the quality of packages scanning process.

Estonian Daily Operations Manager is part of our Daily Operations department. Our international team is looking for third member of the team to our Tallinn office in Estonia, and two terminal employees are waiting for their new manager.

Main duties and responsibilities of this position are:

• Route Planning to develop optimal transportation routes for moving cargo based on factors such as distance, time, cost, and mode of transport.
• Managing and leading terminal in Tallinn, and its employees.
• Manage transportation network with our suppliers: including tracking and monitoring shipments to ensure timely delivery.
• Manage delays and other disruptions in traffic.
• Administrative tasks in both internal and external transport systems.
• Responsibility to prepare or hold orders for sending. Responsibility of FSL.
• Work with cost control and improvements towards our haulers.
• Follow up on scanning quality. Ensure up to date training drivers and employees is maintained to achieve the key objectives of the role.
• Support with damage claims and damage prevention, ensuring all damages are scanned and marked with PDA. Supporting the Quality & Compliance team with ensuring that quality measurements in implemented and ensured in the terminal.
• KPI reporting. Analyze data to identify trends and areas for improvement.
• Setting new customers to internal systems. Creating new routes in internal IT systems. PDA scanners management and other related IT tasks.
• Operational Key Account for local customers and haulers.
• Continuous Improvement identifying opportunities for process improvement and optimization within the transportation and terminal functions.

The right person for the position is someone who´s:

• Effective: The individual can carry out and complete several tasks in a limited time without compromising on quality. A person who is efficient works at a fast pace and achieves set goals.
• Solution orientated: The person sees problems as a resource to find the solution. Based on a perceived problem or need, the person focuses on the goal and getting the needs met. Has the ability to understand the consequences of various proposed solutions. The person is persistent in his quest to find the right effective solution and is detail-oriented on how the business should get there in the best way. The person has a creative way of working and an ability to think outside the box.
• Taking responsibility: To be responsible is to be aware of and commit to one's obligations. The person takes responsibility and stands for the result regardless of a positive or negative outcome. A person taking responsibility retains responsibility until the work task is completed.
• Service-minded: Prioritizes the delivery of a high level of client satisfaction. Establishes partner relationship with clients. Monitors client satisfaction:  Good ability to look out for the customer's best interests, to help and always do their best for all parties.
• Co-operative: Ability to work effectively with others regardless of differing opinions. Adapts based on the dynamics of the group to be able to resolve any conflicts in a constructive way. Acts caring towards everyone.

Language requirement:
Estonian – native/fluent written and spoken
English – fluent written and spoken
Russian – fluent written and spoken
Polish, Lithuanian and/or Latvian – desired
Other languages – desired

Management experience: Experience from managing a team, and of leading his/hers team to better results. Also problem solving skills are an important part of people management.

IT: System experience of working with M365 package, different programs and Spreadsheets.

Geographical knowledge: Baltics and central Europe.

Education in logistics and transportation: Desired, helps you deep-dive into your new role faster, but isn´t an essential qualification for the role: your mindset is what takes you further.

Experience of working with clients and/or haulers.

Willingness to provide operational support outside of business hours: Our operations happen 24/7 and sometimes there´s a need for additional support also outside of our regular business hours.