DUTY MANAGER (Vastuvõtu teenindusjuht)

WHAT YOU WILL BE DOING

• Manages and supervises comprehensive hotel operations, covering administration, facilities, security, and customer service, reporting to the Front Office Manager.
• Conducts audit procedures efficiently.
• Ensures personalized attention and recognition for VIPs and regular guests.
• Addresses guest complaints and resolves related issues.
• Support Front Desk with check-in and check-out procedures.

YOUR EXPERIENCE AND SKILLS INCLUDE

• You are an effective communicator who is dedicated to providing guests with warm and welcoming service.
• You have a background in hospitality.
• Your written and verbal communication skills in Estonian and English are at a high professional level.
• You are flexible with your working hours and available for night shifts.
• You support the Front Desk.

WHAT IS IN IT FOR YOU

• Healthcare package with various benefits.
• Additional vacation days based on seniority.
• Discounts on in-house services.
• Professional development through Academy Accor learning programs.
• Employee benefit card providing discounted rates at Accor establishments worldwide.

How to apply

Please submit your CV and salary expectations in English to hr.tallinn(ät)swissotel.com 

For inquiries, contact our HR Director Elena at 5308 9573. Thank you!