2023-08-23 14:48:55

DUTY MANAGER (Vastuvõtu teenindusjuht)

CVKeskus.ee klient

Job Description

As a Duty Manager, you will be a key player in ensuring smooth hotel operations while delivering heartworm service!

Your main duties include:

  • Overseeing hotel operations, including administration, facilities, security, and customer service, while reporting to the Front Office Manager.
  • Conducting audit procedures with accuracy to maintain operational excellence.
  • Providing personalized attention and recognition to VIPs and loyal guests, making their stays unforgettable.
  • Proactively handling guest complaints and resolving issues with care and professionalism.
  • Supporting the Front Desk team during check-ins and check-outs to ensure seamless and efficient service.

Requirements

YOUR EXPERIENCE AND SKILLS 

  • Proven experience in the hospitality industry, ideally in operational or leadership roles.
  • A natural communicator with a warm and guest-centric approach to service.
  • High-level proficiency in Estonian and English, both written and spoken.
  • Flexibility with working hours, including availability for night shifts and weekends.
  • A collaborative and proactive mindset, thriving in fast-paced environments while supporting the Front Office team.

We are looking for a dedicated, detail-oriented colleague who excels in a fast-paced, guest-focused setting. If you are passionate about providing outstanding service and have the skills to make every guest experience memorable, we would love to hear from you!

Company offers

BENEFITS FOR YOU

In this role, you’ll have the opportunity to strengthen your operational, communicational and leadership skills in supportive environment.  Depending on seniority, we offer a healthcare package and additional vacation days. Enjoy discounts on our in-house services and access an Employee Benefit Card, providing discounted rates at Accor hotels worldwide.

Please send your CV to hr.tallinn(ät)swissotel.com with the subject "Duty Manager".
Additional information 5308 9573 - Elena