Dispute Officer

Our dynamic and international dispute team is making sure that the company is well-powered with money by ensuring that our partners have all invoices-related questions solved.

Your main duties will include:

• Research and investigate relevant facts and circumstances relating to a customer’s dispute and decide an outcome based on information available and in line with CMA CGM Group’s terms and conditions. 
• Apply time management skills to resolve disputes quickly and efficiently to minimise delay of payment.
• Communicate with customers, team and stakeholders in a professional manner. 
• Gather and apply knowledge about internal and external processes for faster query resolution.
• Ensure there are no re-queries due to insufficient investigation. 

You are a team player with a sense of responsibility. This is an entry level position, so being curious and having positive approach to work is a must.

We are looking for you if you:

• Are fluent in English both in spoken and written - official working language is English
• Are Estonian or EU citizen or hold a long term residence permit
• Have a good grasp of MS Office suite
• Have ability to work with deadlines and good time management skills
• Have ability to apply logic to solve problems
• Have strong communication skills, social skills and positive mindset
• Are action oriented and not afraid of challenges
• Can quickly adapt to the system and process changes

We offer the chance to work for one of the largest shipping and logistics companies in the world, full training for the position and opportunity to work partly from home after probation period. 

Not only is CMA CGM GBS Estonia a multicultural working environment but we have also been awarded with the Great Place to Work certificate, received the Respecting Differences label and have been recognized for being an equal wage payer and a mental health-conscious workplace. The global presence of the company opens doors for exciting career paths and learning opportunities. Among other benefits we offer health and life insurance, additional vacation days and Stebby.

Working time is from Monday to Friday from 8:00-17:00 or 09:00-18:00 (includes 1 hour lunch)