Job Description
- Support customers via chat and e-mail.
- Participate in social media chatter, give answers to the community.
- Post to Voog's social media channels (i.e. Facebook).
- Make sure that the customer support articles are up to date.
- Create screencasts and hold occasional webinars to teach our customers the best ways to use Voog.
- Give input to the teams on how to improve the customer's experience.
Requirements
- a positive attitude towards life
- empathic communication and analytical reading skills
- fluency in written and spoken Estonian and English
- proficient computer skills and passion for technology
- capacity to occasionally work under a tight schedule
- former experience in written communication
- willingness to solve complex cases and pay attention to details
- readiness to perform in front of a camera
Company offers
- A small and friendly team
- Stylish and cosy office in Tartu Raekoja plats
- Opportunity to shape how we help and empower our customers
- Means of work (incl. Mac computer)
- One extra vacation day per year worked in the company
- One paid study day per month
- If you prefer to work remotely — we fully support that. Let’s just meet up in the office and go to lunch together from time to time
- Sick leave compensation from day one
- Team events such as Spring and Autumn days, joint meals etc
- Coffee, tea, snacks and fruits. And a few beers
- Salary of 1000€ (net) per month
Apply via CV Keskus or ask more information from CV Keskus’ recruitment specialist Eliisa Epro (+372 5343 7097)
