2023-08-23 14:48:55
2023-02-22 15:26:08

Customer Support Specialist

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Job Description

  • Manage new B2B clients onboarding process
  • Identify opportunities for client onboarding efficiency, lead client’s account, prepare and implement a project plan
  • Work closely with our product and engineering teams to ensure smooth implementation and resolve possible issues
  • Assist clients with the onboarding project plan implementation
  • Organize Visa Payment Card implementation processes, including managing processes of approvals, cards manufacturing, working with tokenization processes like Google Pay, Apple Pay.
  • Help clients with modern implementations of Card Programs
  • Prepare and manage proposals for clients for implementations based on price-lists
  • Provide insights and tips and tricks for clients to make the best Card Programs
  • Communicate the benefits of the product features and ensure customers promptly adopt them
  • Prepare regular reporting
  • Guide clients with REST API integrations

Requirements

  • Bachelor’s Degree in Business Administration, Technology, or hold the equivalent professional experience
  • At least 2 years of professional experience in a Customer Success or Account Management role
  • Excellent written and verbal English language skills with emphasis on negotiating, influencing, facilitating, and presentation skills (any other language will be a plus)
  • Experience within financial services, payments, or software environment
  • Experience in project management roles and working with cross-functional project teams
  • Tech-savvy and have experience implementing software on an account per account basis
  • Interpersonal communication and teamwork skills
  • Strong customer-centric attitude
  • Analytic skills to measure, report, and improve processes
  • Flexibility and resilience
  • Ability to perform and operate both in terms of deliverable deadlines, but also in terms of communication with managers and resources under difficult situations and deadlines with their clients and projects

Company offers

  • Great compensation – attractive salary and benefits package
  • Challenging long-term projects
  • Amazing potential for personal growth at one of the best FinTech companies in Estonia
  • The chance to work as part of a highly motivated and talented international team – with regular team events
  • A modern office in the center of Tallinn
  • Fresh fruit, sweets, snacks, and drinks
  • Free parking