Customer Support Associate (English Speaker) - Relocation Sponsorship

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission: to make money without borders the new normal. We’ve got 12 million customers across the globe and we’re growing. Fast.

Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply.

So, we’re building a new one!

What does it take?

We’re looking for a passionate English-speaking Customer Support Associate to join our thriving team in Tallinn. You’ll play the key role in helping our customers have a great experience with Wise. You’ll be the link between our customers and teams, helping our product teams identify areas for improvement.

We work differently and we’re proud of it! This is not your average customer service job, there’s no script and no hand holding and we trust each other to get stuff done. At Wise you’ll have the opportunity to have real impact, grow your skill set and work across our entire business.

Here’s how you’ll be contributing to the Customer Support team:

• Help customers have the best experience possible with our product working across email, phone and chat
• Be flexible working during business hours but sometimes covering an evening or weekend shift (we’ll get you a cab home if you finish after 11pm)
• Go above and beyond the call of duty: work independently without a script and solve complex problems working with other teams
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work autonomously – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression.

About you: 

• You’re located anywhere in the world and open to relocate to Tallinn, Estonia (we offer relocation assistance)* 
• Your verbal and written English skills are excellent – phone, email and chat contacts are the main responsibility for this role, so clear communication is key
• You’re flexible and adaptable, open to working days, evenings, and occasional weekend shifts
• You’re cool under pressure taking charge in challenging situations and keeping your composure if things get tense – a fast-paced, ever-changing environment is where you thrive
• You’re a team-player and understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
• You love learning new things and challenging ideas, not people.

PS! If you're interested in the position, please apply by submitting your CV in English, and answering the application questions.

We’re committed to supporting Ukrainian refugees applying for this position. If you’ve had to relocate and are looking for a new job, don’t hesitate to apply below.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, where and what you studied isn't important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

*It’s not guaranteed that candidates’ visa applications will be successful. Please be aware that the Estonian immigration and law authorities may exercise additional scrutiny for applications from countries which are considered to be higher risk by Estonian authorities. These countries may include, but are not limited to, India, Nigeria, Pakistan, Bangladesh, Iran, Egypt, Syria and Cameroon.

• Restricted Stock Units in a profitable company
• Wellbeing support - You and your family have access to an Employee Assistance Program, where you’ll be able to speak to qualified counsellors for support on anything that matters to you
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave
• National health insurance plan, with additional 3 health days per year, and sports allowance
• Volunteering day off
• Hybrid model of flexible working