Customer Service Representative

Your Responsibilities will include managing and enhancing customer communications and exception management processes. This role involves acting as the primary contact for customers regarding their shipments, handling and coordinating disputes, and creating specific invoice types based on customer requirements. The CSR is expected to develop and maintain strong relationships with customers, sales teams, and other internal and external stakeholders. They will drive initiatives to improve customer experience while adhering to standard group KPIs and demonstrating a solution-oriented mindset.

Job location: Peterburi tee 2f, Tallinn

A good candidate is:

• Oriented to excellent customer experience
• Proactive and solution oriented
• Accurate with numbers and data input
• Team player with the ability to work independently
• Capable of working with deadlines
• Proficient in MS Excel
• Fluent in spoken and written English

We offer the chance to work for one of the largest shipping and logistics companies in the world. Not only is CMA CGM GBS Estonia a multicultural working environment but we have also been awarded with the Great Place to Work certificate, received the Respecting Differences label and have been recognized for being an equal wage payer and a mental health conscious workplace. Global presence of the company opens doors for exciting career paths and learning opportunities. Among other benefits we offer health and life insurance, additional vacation days and Stebby.