2023-08-23 14:48:55

Complaints Senior Lead

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Job Description

  • You have several years of experience within the disputes and complaint domain in a regulated industry;
  • You have experience leading operational teams, preferably in this industry;
  • Excellent verbal and written English, with particular focus on the ability to effectively communicate with a wide range of stakeholders;
  • You have a successful track-record of building teams and developing people;
  • You are able to draw long term vision and strategy for your team;
  • You have good analytical skills, including ability to work directly with business intelligence tools.

Requirements

  • You have several years of experience within the disputes and complaint domain in a regulated industry;
  • You have experience leading operational teams, preferably in this industry;
  • Excellent verbal and written English, with particular focus on the ability to effectively communicate with a wide range of stakeholders;
  • You have a successful track-record of building teams and developing people;
  • You are able to draw long term vision and strategy for your team;
  • You have good analytical skills, including ability to work directly with business intelligence tools.

Company offers

  • Restricted Stock Units in a profitable company
  • Wellbeing support - You and your family have access to an Employee Assistance Program, where you’ll be able to speak to qualified counsellors for support on anything that matters to you
  • 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave
  • National health insurance plan, with additional 3 health days per year, and sports allowance
  • Volunteering day off
  • Hybrid model of flexible working