Client Support Specialist

• Respond to customer and B2B partners queries in a timely and accurate way
• Identify customer needs and help customers use specific features
• Handling all requests through various sources – calls, emails, chat, tickets, or internal systems
• Full ownership of the whole process around our B2B partners' requests and ensure the solution delivery with the highest standards within the targeted SLAs/KPIs
• Analyze and report product malfunctions
• Update our internal databases with information about technical issues and useful discussions with customers
• Inform customers about new features and functionalities
• Follow up with customers to ensure their issues are resolved
• Gather customer feedback and share with internal stakeholders
• Assist in creating new and help improve existing operational processes and procedures
• Assist in training for the future Customer Support Representatives
• Provide daily and weekly reports to the Manager

• Fluent English and Russian languages
• BSc in Information Technology, relevant diploma or equivalent experience
• Experience as a Customer Support Specialist or similar CS role
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Experience with support ticketing systems
• Excellent communication and problem-solving skills

Your Profile

• Patience when handling tough cases
• Multi-tasking abilities
• Familiarity with our industry is a plus

• Competitive salary 
• Career opportunities
• Supportive and caring Leadership
• A modern office in the center of Tallinn
• A chance to work as part of a highly motivated and talented team
• Referral program 
• Stebby
• Team building and Company Events
• Free parking