CV Keskus job ad WALLESTER AS Client Relationship Manager, 2024-09-18

Responsibilities

Assist and advise clients in completing the onboarding process on the platform
Configure business cases and confirm integration flow
Collect and prepare KYC/AML documents for Compliance review
Negotiate contracts and close agreements
Ensure the timely and successful delivery of our solutions according to client needs
Build and maintain strong, long-lasting business relations
Serve as the lead point of contact for all client account management matters
Prepare weekly/monthly/quarterly reports for internal stakeholders
Continuously build your client portfolio
Reach out to existing clients on a daily/weekly basis, for retention and potential upsell purposes
Proactively expand business with existing clients and/or identify areas of improvement
Assist with challenging client requests or issue delegations/escalations as needed
Collaborate with internal departments to facilitate client need fulfilment
Operate independently on a day-to-day basis

BS degree in business administration or related field
Successful previous experience in sales, client account or relationship management
High emotional intelligence
Independent thinking and self-starting
Very good communication skills
Ability to communicate at all company levels (from technical personnel to management)
Formal presentation and negotiation skills
Great organisational skills
Strong decision-making skills
Fluency in English (mandatory - both written and spoken), knowledge of Russian/Estonian/French/Spanish/Italian is a plus
Superior analytical skills