Responsibilities:
- Monitor card transactions for fraudulent activities and mitigate risks
- Analyse fraud alerts and suspicious transaction patterns to detect emerging fraud trends
- Investigate customer disputes, process chargebacks, and ensure timely resolution
- Collaborate with internal teams and external institutions to report fraud, prevent fraud, and assist with fraudulent charges
- Maintain compliance with industry regulations, fraud prevention policies, and company procedures
- Prepare detailed reports and documentation related to fraud trends and dispute resolutions
- Stay updated on the latest fraud tactics, industry developments, and security technologies
Requirements:
- Detail-oriented and analytical skills
- Good English language skills
- Previous experience as a Card Fraud Specialist, Chargeback Specialist, or Disputes Specialist
- Experience in card fraud detection and disputes management
- Analytical mindset
- Proficiency in fraud monitoring systems
- Understanding of disputes handling and chargeback regulations
- Meticulous personality
- Confident communicator
- Ability to thrive in fast-paced environments
Company offers:
- Competitive salary
- Career opportunities
- Medical Insurance upon the completion of the probationary period
- Supportive and caring Leadership
- A modern office in the center of Tallinn
- A chance to work as part of a highly motivated and talented team
- Referral program
- Stebby
- Team building and Company Events
- Free parking
