Are you our next creator of change? This is for you who wants to have a real impact on creating a healthier planet for our children every day. At Neste, you will be working for the world’s leading producer of sustainable aviation fuel and renewable diesel and a forerunner in developing renewable and circular feedstock solutions for polymers and chemicals. Let’s create transformation for a sustainable future together.
We are looking for you,
Back Office Support Specialist
to our new back office team in Tallinn, Estonia
We are in search of a committed individual to deliver extensive support to our esteemed customers, guaranteeing a smooth and gratifying experience. Your crucial role will involve streamlining business operations, such as correcting invoices, managing orders, and providing precise customer-specific reports. Additionally, you will handle vital duties in customer contract management, including processing payment instrument applications, addressing related inquiries, onboarding customers for company payment instruments, and overseeing customer data and lifecycle. You will be responsible for ensuring that payment instrument contract administration adheres to all legal guidelines and payment constitution permissions, while liaising with customer representatives and internal partners at Neste. Effective collaboration is key, as you will be working in tandem with teams across Sales, Customer Service, Invoicing, Credit Control, KYC, and Solution Support. Your main focus will be on managing operational tasks related to the order-to-cash process and maintaining efficient contract management processes for payment instrument customers in Finland and other Marketing & Services markets.
Reasons to join
Real impact right now. We work in an inspiring and evolving business environment, where everything we do serves one purpose: to create a healthier planet for our children. To drive a growing impact as a global leader in renewable and circular solutions we live by our values every day; we care, we have courage, we cooperate.
Safety and caring. We value safety always and everywhere. We want our work to feel good and do good. At Neste, we nurture a culture where everyone is welcome and feels safe, respected and encouraged to be their unique true selves.
Exciting growth. Transformation brings new possibilities and fosters our courage and curiosity. As a global growing company, we support personal development with versatile learning and career opportunities. Collaboration is the key, and we believe in flexible, smart ways of working.
More about the job
Your role in our team
- Assisting Sales and Account Managers.
- Administering orders, correcting invoices, managing reclamations, and effectively resolving customer issues.
- Overseeing customer-related tasks in payment instrument contract processes (processing applications, managing contracts, onboarding customers, etc.).
- Accurately maintaining contract prices and customer information.
- Contributing to the development of payment instrument contract processes.
- Guaranteeing efficient daily operations in payment instrument processing.
- Supervising credit control alerts and executing required measures.
- Producing customer reports and statistical data.
- Communicating with customers regarding the aforementioned subjects in Finland and other Marketing & Services markets.
- Performing additional customer care tasks as assigned.
