Assistant Front Office Manager

In this position you will….

• Oversee the entire Front Office operation to maintain high standards
• Will report directly to the Front Office Manager and replace him during his absence.
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands and preparing monthly work schedules
• Recruit, manage, train and develop the Front Office team
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Together with the Front Office Manager conduct monthly communication meetings
• Ensure all guest requests, problems and internal communication is actioned in a timely manner

Assist with other departments, as necessary

We are looking for……

• Previous supervisory experience in the hotel, leisure, and/or retail sector
• Fluent in English and Estonian – both in speech and in writing (any additional language is an advantage)
• Excellent grooming standards
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

• Professional trainings
• Friendly and professional colleaques
• Travel opportunities arounf the world on favorable terms
• Free lunch for Team Members
• Joint Events
• Employee recognitions