Account Executive

About the role

Wise is a pioneering global leader in international money transfers and financial services, dedicated to making cross-border transactions seamless and transparent. We are looking for a dedicated and dynamic Account Executive with expertise in sales to join our team. This unique role combines sales prowess and white-glove customer support to provide an exceptional experience for our large business prospects and customers.

As an Account Executive, you'll be at the forefront of driving growth and cultivating relationships. Leveraging your in-depth understanding of Wise product offering and issue resolution, you'll be the driving force behind personalised, tailored experiences while deepening relationships for our high-volume customers. You will guide them through initial interactions, provide support for critical issues, and establish enduring relationships. Additionally, you'll apply your sales proficiency to serve dedicated segments of our existing customers, ensuring that their ongoing needs receive the same level of excellence and upsell them on relevant Wise solutions & products.

Here’s how you will contribute to the team

• Pipeline Management
  Manage the inbound leads on a daily basis by qualifying and triaging all incoming communications across various channels.
  Effectively manage and nurture your customer pipeline, strategically guiding prospects through every stage of the customer journey, all while enhancing growth potential. Help improve our inbound lead funnel to optimise for best quality leads and performance with the help from relevant teams.
  Work together with marketing (and other teams) to generate new leads and capture wider audiences. Help run outbound sales efforts.
  Stay informed about industry trends, regulatory shifts, and competitive developments to enhance client interactions, recommendations, and overall experiences.

• Analysis/Qualification
  Demonstrate judgement to qualify and scope/size the opportunities, supported in a data-driven way, whilst identifying where the highest return on investment comes from and deciding how and where to spend your time.

• Client onboarding
  Help businesses navigate through compliance, technical implementation and setting correct expectations. Make sure they get through onboarding smoothly and set them up for success in their daily usage of Wise products and services.

• Technical knowledge
  You will pick up different technical solutions and tools along the way. For example our CRM, Salesforce.
  This also includes knowledge needed to understand the Wise product offering (batch payments, API, approvals, MUA) and solutions (treasury, payouts, receiving money).

• Soft skills
  Effectively communicate our value proposition after identifying the business needs. Manage stressful situations with partners and make them feel heard and appreciated.

• Account management
  Build enduring relationships by engaging in effective communication and personalised interactions, thinking outside of the box to meet customer needs. Develop longer term account plans together with the customers and follow through on set goals. Deepen relationships with existing customers by proactively engaging with them, understanding their evolving needs, and providing tailored solutions.

• Stakeholder Management
  Manage simultaneous conversations with an array of stakeholders, internal and external, across medium and short sales cycle deals. Nurture these relationships to influence and create long term value for all parties.

• Cross-team collaboration
  Collaborate closely with teams such as product, marketing, compliance to share valuable feedback (based on your conversations with prospects & customers) to guide product roadmap and improve end customer experience.

Skills & requirements

• Fluent in verbal & written English, additional languages are a plus.

• Strong soft skills & ability to explain difficult concepts in simple terms.

• Excellent problem-solving skills and ability to think ahead.

• Great attention to detail and a knowledge of KYC, ability to identify any compliance related red flags and mitigate risks (training will be provided).

• Previous experience in customer success, sales or account management roles.

• A strong drive to assist our customers and offer specialized, tailor-made experience.

• You thrive in a dynamic, fast-paced environment where each day presents varied tasks, ranging from customer calls to collaborating with the product team.

• Ability to multitask, take responsibility and make decisions in challenging situations.

• Punctuality, independence, productiveness and willingness to get things done.

• Great attitude towards giving & receiving feedback 

• Great team player working part of a cross office team  

• Analytical & critical thinking that allows you to make thorough decisions under pressure.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Instagram.