As an Account Executive, you'll be at the forefront of driving growth and cultivating relationships. Leveraging your in-depth understanding of Wise product offering and issue resolution, you'll be the driving force behind personalised, tailored experiences while deepening relationships for our high-volume customers. You will guide them through initial interactions, provide support for critical issues, and establish enduring relationships. Additionally, you'll apply your sales proficiency to serve dedicated segments of our existing customers, ensuring that their ongoing needs receive the same level of excellence and upsell them on relevant Wise solutions & products.
Here’s how you will contribute to the team
Pipeline Management:
Account management
Analysis/Qualification
Client onboarding
Help businesses navigate through compliance, technical implementation and setting correct expectations. Make sure they get through onboarding smoothly and set them up for success in their daily usage of Wise products and services
Technical knowledge
Fluent in verbal & written English, additional languages are a plus (especially German & French)
Strong soft skills & ability to explain difficult concepts in simple terms
Excellent problem-solving skills and ability to think ahead
Great attention to detail and a knowledge of KYC, ability to identify any compliance related red flags and mitigate risks (training will be provided)
Previous experience in customer success, sales or account management roles
A strong drive to assist our customers and offer specialized, tailor-made experience
You thrive in a dynamic, fast-paced environment where each day presents varied tasks, ranging from customer calls to collaborating with the product team
Ability to multitask, take responsibility and make decisions in challenging situations
Punctuality, independence, productiveness and willingness to get things done
Great attitude towards giving & receiving feedback
Great team player working part of a cross office team
Analytical & critical thinking that allows you to make thorough decisions under pressure
At least 3 years of experience in banking, compliance or account management
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Instagram.
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