2023-08-23 14:48:55

Head of Operations Process & Quality

CVKeskus.ee klient

Job Description

Apply if you would be happy to
 develop and implement standardized operational processes and procedures across markets, while considering regional and market-specific variations.
 implement methodologies such as Lean, Six Sigma, or other process improvement frameworks to streamline operations and enhance productivity
 establish and enforce quality assurance standards and guidelines to ensure consistent service delivery and adherence to customer requirements
 establish key performance indicators (KPIs) for operations processes and quality across markets and regularly monitor performance against set targets.
 develop and give input for training programs to enhance operational process knowledge and skills across the organization. Collaborate with cross-functional teams to ensure effective onboarding and training for new operational processes and tools.
 collaborate closely with internal and regional teams, local stakeholders to ensure seamless communication and alignment of operational processes and quality initiatives and to address market-specific operational challenges and requirements.

Requirements

We will be happy if you have
 Bachelor's degree in economics, business administration, or a related field and proven experience in a leadership role
 strong knowledge of operations process optimization methodologies, quality management principles, and industry best practices
 commitment to quality service delivery and high employee satisfaction
 familiarity with Lean, Six Sigma, or other process improvement frameworks
 ability to work in a fast-paced, dynamic environment and adapt to changing market conditions
 excellent analytical and problem-solving skills with strong leadership and team management abilities

Company offers

To value your work we enable you
 to be employed in Estonia, Latvia or Lithuania and can expect a supportive team in all over the Baltics
 exciting role in a quickly evolving logistics company, opportunities for personal growth and development
 flexible and international work environment, competitive salary and an excellent benefits package